FAQs - Frequently Asked Question
Below FAQ are some common concerns of our customers before purchasing the right dress for them. if you have other questions, please just send it to info@7kohinoor.com
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Frequently asked Questions
Kohinoor Couture is a luxury online boutique offering curated Pakistani and regional designer suits, abayas, and couture wear — delivering elegance straight to your doorstep in the UAE and worldwide.
No, Kohinoor Couture is an exclusive online store, available 24/7. This allows us to bring you premium collections at competitive prices, anytime, anywhere
We accept major debit/credit cards (Visa, MasterCard, AMEX), digital wallets, and installment options through our payment partners (like Telr, Tabby, etc. where available).
Yes, we ship across the GCC and internationally. Shipping fees and delivery times may vary depending on your location.
- Within UAE: 2–4 business days.
- GCC Countries: 4–7 business days.
- International: 7–10 business days.
(You’ll receive tracking details once your order is dispatched.)
Yes, returns and exchanges are accepted within 7 days of delivery, provided the item is unworn, unwashed, and with original tags. Custom-stitched or altered items are not eligible.
Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can also log into your account on our website to check real-time updates
Absolutely. Every piece we offer is 100% authentic, sourced directly from designers and trusted suppliers.
You can subscribe to our Kohinoor Couture Newsletter for exclusive first access to new arrivals, promotions, and style inspirations — delivered right to your inbox.
Yes, we offer Cash on Delivery within the UAE. For international orders, prepaid payment is required.
In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Some collections are limited edition and may not be restocked. However, popular designs are often brought back. You can join our waitlist or newsletter to be notified first
Orders can be canceled within 12 hours of purchase. Once processed for shipment, cancellations are not possible.
Yes, we offer premium gift wrapping upon request, making Kohinoor Couture perfect for special occasions and gifting.
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